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Bright Idea: Serving certification

By: | May, 24 2019
Sponsorship Education Strategy & Learning Design

In anticipation of its 100th anniversary, the National Restaurant Association launched its ServSuccess program, which provides online training and assessment programs.

In the next 10 years, the restaurant industry is expected to add 1.6 million employment opportunities. So, this means employers must remain competitive in a market that favors jobseekers. However, it also means restaurant professionals should be ready for the growth.

 “Restaurant employees will be able to use their years of experience to jump-start their professional advancement by validating their skills and knowledge,” National Restaurant Association CEO Dawn Sweeney. “For restaurant operators, it provides the training and workforce solutions to grow business and service to their communities.”

The program offers:

  • Professional certifications for servers, supervisors and managers
  • Online learning suites with content designed to fit into busy restaurant work schedules
  • Interactive study guides to promote learning and retention using the latest brain science

In addition, ServSuccess will help employees understand the type of roles available in the restaurant industry, assess their readiness for these roles and chart a path toward achieving their desired career goals, NRA says.

ServSuccess may also help boost employee retention. According to research, the average cost to replace a worker is $2,000 and $15,000 to replace a manager.

“Better training is better for business, so ServSuccess provides companies with a turn-key, customizable mix of products that build the people who build their business,” said Sherman Brown, executive vice president of training and certification. “And for those professionals ready to take their hustle to the next level, ServSuccess is here to serve them.”

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