Overview
Few phrases make people brace faster than "Can I give you some feedback?" Most of us agree feedback is essential to learning and growth. In practice, though, it's often avoided, delayed, softened until it means nothing, or delivered in ways that leave people defensive, confused or discouraged. Inconsistent feedback also shapes culture. It affects who gets developed, who gets overlooked and who stops speaking up.
In this session, we'll look at why feedback feels so hard for both the person giving it and the person receiving it. We'll also look at how emotion, power and past experience shape what gets said and what gets heard. You'll explore practical, easy-to-remember approaches for offering feedback that is direct and supportive, and for receiving feedback with curiosity rather than defensiveness.
The higher you go in an organization, the less honest feedback you tend to receive, and the more your own approach to feedback shapes everyone else's. Whether you're leading an organization, a team, a committee or simply your own growth, you'll leave with language and tools you can use in your very next conversation.
Key Takeaways
Participants will learn how to:
- Identify the common emotions, fears and assumptions that cause feedback conversations to stall or backfire
- Apply a simple, practical model for delivering feedback that is clear, specific and grounded in shared intent
- Receive feedback with greater curiosity and less defensiveness, even when it's poorly delivered
- Recognize how role, identity and power influence how feedback is given, heard and acted upon
- Assess the feedback norms on your own team and identify one or two shifts toward a healthier feedback culture
Who Should Attend?
This session is ideal for:
- Association and nonprofit executives and people managers
- Government employees
- Staff liaisons who work with boards, committees and volunteer leaders
- HR, talent and professional development professionals
- Team leads and emerging leaders
- Anyone who has ever put off a hard conversation, or replayed one for days afterward
If you've ever softened a message until it disappeared, or walked away from feedback feeling stung rather than helped, this session is for you.
Why Attend?
Most workplaces don't have a feedback problem because people don't care. They have one because no one ever taught them how to do it well. Avoided conversations turn into resentment. Vague feedback leads to repeated mistakes. Uneven feedback, where some people get candor and others get silence, quietly erodes trust across a team.
This session give you practical tools to:
- Say the hard thing clearly without damaging the relationship
- Hear difficult feedback without shutting down
- Make feedback a regular, lower-stakes part of how your team works
- Notice and address the power dynamics that make candor feel risky
Year-end reviews are behind us and new goals are taking shape. February is the right moment to rethink how feedback happens every day, not just once a year.
Technology
This webinar will be held using Zoom. It is recommended that you login via a laptop/computer, instead of a tablet, smartphone, or other electronic device, for an optimal learning experience.
Engagement
Due to the anticipated number of participants, many engagement features like video and audio will be turned off during this session; however, participants may submit questions at any time using the Zoom navigation bar.
Accessibility
Captions will be enabled for this session, but should you require any additional accommodations to fully participate please email us.
Continuing Education
Event Garde is a CAE Registered Provider. This program meets the requirements for fulfilling the professional development requirements to earn or maintain the Certified Association Executive (CAE) credential. Every program that we offer that has been approved for CAE credit will clearly identify the number of CAE credits granted for full participation. We will maintain records of your participation in accordance with CAE policies. For more information about the CAE credential or Registered Provider program, please visit www.asaecenter.org/cae.
As a CAE Registered Provider educational program related to the CAE exam content outline, this program may be applied for 1 credit toward your CAE application or renewal professional development requirements.
Note: Applicants may use any program that meets eligibility requirements in the specific timeframe towards the exam application or renewal. There are no specific individual courses required as part of the applications – the selection of eligible education is up to the applicant based on their needs.
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