Our Gardian of the Month is Laura Custy, Senior Account Executive, Account Sales Organization for Marriott International.
EG: What type of environment/setting do you find that you learn best in?
LC: I thrive in collaborative environments where I can learn alongside like-minded peers and observe different leadership styles. I enjoy discussing real-life scenarios with colleagues to understand their approaches, which helps me shape my own perspective and response.
EG: What is your go-to question or topic when networking with new people?
LC: I really enjoy organic conversations, especially in a social setting. One of my favorite questions to ask is, “Where were you before?” It’s such a simple way to learn about someone’s journey and what’s shaped them.
EG: What strategies have you found most helpful applying new knowledge to practice?
LC: A big part of my day-to-day is understanding what my clients need and coming up with creative ideas to keep their meetings fresh and engaging, which isn’t always easy. One of the most effective strategies I’ve found is traveling with clients for site visits. It helps me build stronger relationships and gives me a clearer sense of what they’re really looking for. Plus, I get to explore new cities and destinations, which is a bonus. Being able to speak from firsthand experience has made a huge difference, especially when a client has concerns about a hotel or location. If I’ve been there myself, I can confidently address their objections and offer a more informed perspective.
EG: Just for Fun - If you could have dinner with anyone, real or fictional, who would it be and what would you ask them?
LC: I was recently in Las Vegas and the Backstreet Boys were performing at the Sphere. It instantly brought back all the childhood feels! If I could invite anyone to dinner, I’d choose them just to fan girl and relive the magic of the 90s. My first question would be, “Why did it take so long to get back together?!”
EG: What is a resource that has been valuable to you in your work, and what makes you appreciate it?
Click the video below to see Laura's response!
Resource Link: Marriott Bonvoy Events
