Blog FPO

Bright Idea: Serving certification

In anticipation of its 100th anniversary, the National Restaurant Association launched its ServSuccess program, which provides online training and assessment programs.

In the next 10 years, the restaurant industry is expected to add 1.6 million employment opportunities. So, this means employers must remain competitive in a market that favors jobseekers. However, it also means restaurant professionals should be ready for the growth.

 “Restaurant employees will be able to use their years of experience to jump-start their professional advancement by validating their skills and knowledge,” National Restaurant Association CEO Dawn Sweeney. “For restaurant operators, it provides the training and workforce solutions to grow business and service to their communities.”

The program offers:

  • Professional certifications for servers, supervisors and managers
  • Online learning suites with content designed to fit into busy restaurant work schedules
  • Interactive study guides to promote learning and retention using the latest brain science

In addition, ServSuccess will help employees understand the type of roles available in the restaurant industry, assess their readiness for these roles and chart a path toward achieving their desired career goals, NRA says.

ServSuccess may also help boost employee retention. According to research, the average cost to replace a worker is $2,000 and $15,000 to replace a manager.

“Better training is better for business, so ServSuccess provides companies with a turn-key, customizable mix of products that build the people who build their business,” said Sherman Brown, executive vice president of training and certification. “And for those professionals ready to take their hustle to the next level, ServSuccess is here to serve them.”

Listening to Lead

​Most of us are familiar with a traditional leadership model, a bureaucratic one that leads from the top down. Decisions are made from the leaders and passed down the line to be implemented. While this leadership style has its place and purpose, in facilitation work we often challenge people to embrace a different leadership style. One that’s purpose is to seek input from all and decisions owned by the group.

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By: Savannah Phillips | Feb, 26 2020
Meetings

Top 5 Ideas to Make Conferences More Fun for Attendees

​Your association’s annual conference is likely one of the most anticipated events of the year for your members. The opportunities for networking and learning at these events seem endless… If you can keep your attendees engaged with fun, unique activities.

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By: Lindsay Gross | Feb, 21 2020
Facilitation

Am I there yet?

​One’s journey to become an “expert” in the field can be a long and winding one. It requires years of experience, training and confidence. Early in my career as I worked hard to become more skilled in my field. I looked forward to achieving that goal of being an experienced professional in the field. Somewhere along the way, I realized we never really arrive. The work and the growth always continue.

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By: Ashley Uhl | Feb, 14 2020
Facilitation

5 Tips for Better Focus Groups

While many think focus groups are an easy way to get feedback from members, it’s more than meets the eye (like most things in Associations!) Here are five quick tips to make your next focus groups the best they can be.

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Gardian of the Month: Brian Vigna

​​Brian Vigna, Instructional Designer for Event Garde, is our Gardian of the Month.

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Accounting for 5 types of unconscious bias in facilitation

​Unconscious bias can sneak into the meetings and events we facilitate. Unfortunately, this can have a damaging effect on not only participation, but on the outcomes of the facilitated experience, as well. How can we draw greater awareness to unconscious bias and counteract its negative consequences?

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